Privacy Policy

When you send an inquiry, we collect the information you provide, which may include:

• Name and contact details (email, phone)
• Organization
• What you tell us about your needs, data, or product interest

If you provide a phone number and opt in to SMS, we also store your SMS opt-in/opt-out status and related messaging preferences.

Our hosting and delivery providers may process standard technical data needed to operate the site and send email (for example, IP address, browser type, and timestamps). We do not run advertising pixels or sell personal information.

We use inquiry information to:

• Respond to inquiries
• Evaluate whether we can help with a product, dataset, or custom build
• Send SMS messages you have opted to receive (inquiry-related updates only)
• Operate, secure, and improve this website
• Comply with law and protect our rights

If you opt in on our inquiry form (or later by clear written/verbal request), you consent to receive low-volume text messages from Colliery Research, LLC related to your inquiry or an active discussion with us. Examples include callback confirmations, status updates, and links we discuss with you.

We do not send bulk marketing or lead-generation blasts.

Message frequency varies and is tied to your inquiry or requests. Message and data rates may apply.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. We may use service providers (for example, our SMS carrier) solely to deliver messages you requested.

To opt out, reply STOP at any time. For help, reply HELP or email legal@collieryresearch.com. Consent is not a condition of purchase or of submitting an inquiry.

Email preferences (if any) are managed separately from SMS; opting in to one does not automatically opt you in to the other.

Inquiries are treated as confidential. We do not sell personal information.

We may share information with service providers who help us operate the site and deliver communications (for example, hosting, transactional email, and SMS delivery), under obligations to use the information only for those purposes. We may also disclose information if required by law or to protect against fraud or abuse.

If we work together, information may be shared with service providers or other parties as needed to deliver the product, under the same kinds of limitations.

We keep inquiry records only as long as needed to evaluate and respond, and thereafter as reasonably necessary for legitimate business, legal, or compliance purposes.

Routine inquiries that do not proceed are typically retained for up to 24 months, then deleted or de-identified, unless a longer period is required or appropriate (for example, an active discussion, dispute, or legal obligation).

We retain SMS opt-out requests and minimal related records as needed to honor your preferences and meet carrier/compliance requirements.

We use reasonable administrative and technical measures appropriate to the sensitivity of inquiry information. No method of transmission or storage is completely secure.

To update or ask us to delete inquiry information we hold about you, email legal@collieryresearch.com. We may retain limited records when we have a lawful or operational need to do so.

Opt out of SMS at any time by replying STOP to our texts, or by emailing legal@collieryresearch.com.

This site is not directed to children, and we do not knowingly collect information from anyone under 18.

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after an update means you accept the revised policy.

Colliery Research, LLC

Questions: legal@collieryresearch.com.